Order

How can I place an order?

You can place an order by adding the products to your shopping cart and proceeding to checkout. You'll need to provide your shipping information, payment information, and any personalisation options you'd like. If you have any questions or need help placing your order, please contact our customer support team.

Can I change or cancel my order?

If you need to make changes or cancel your order, please contact our customer support team as soon as possible. We'll do our best to accommodate your request if your order hasn't been shipped yet.

Do you offer gift packing?

Yes, we offer gift packing for an additional cost. This includes the item being sent in a gift box. You can select the gift packing option during checkout.

Shipping

Where do you ship?

We currently ship to most countries worldwide. Shipping fees may vary depending on your location and the shipping method selected.

How long does shipping take?

Shipping times vary depending on your location and the shipping method selected. You can check the estimated shipping time during checkout. We'll also provide you with a tracking number once your order has been shipped so you can track your shipment.

Do you offer free shipping?

We offer free shipping in the United Kingdom on orders over a certain amount. Please check our website for the current free shipping threshold.

Returns & Exchanges

What is your return policy?

We offer a 30-day return policy for most products. The product must be in its original condition, with all tags and packaging intact. Personalised products may not be eligible for return.

How do I return a product?

To return a product, please contact our customer support team to initiate the return process. We'll provide you with a return address and instructions on how to return the product.

How long does it take to receive a refund?

Refunds are typically processed within 5-7 business days after we receive the returned product. The refund will be issued to the original payment method used for the purchase.

Personalisation

What personalisation options do you offer?

We offer various personalisation options, depending on the product. You can typically add your initials, name, or a short message to our products. Please check the product page for specific personalisation options.

How do I add personalisation to my order?

You can add personalisation to your order during the checkout process. Please enter the personalisation details in the designated field. If you have any questions or concerns, please contact our customer support team.

Can I return personalised products?

Personalised products may not be eligible for return unless there is a defect in the product or an error in the personalisation.

Payment

Is my payment information secure?

Yes, we take the security of your payment information seriously. We use industry-standard encryption to protect your payment information and keep it secure.

What payment methods do you accept?

We accept most major credit and debit cards, as well as PayPal and other payment options depending on the location.

Do you offer financing or payment plans?

Klarna is available at checkout if you wish to split your payment or pay at a later date.

Warranty

Do you offer a warranty on your products?

Yes, we offer a warranty90 dayon our products from the date or purchase.

What does the warranty cover?

The warranty covers defects in materials and workmanship under normal use. The warranty does not cover damage caused by misuse, abuse, or normal wear and tear.

How do I make a warranty claim?

If you need to make a warranty claim, please contact our customer support team with your order number and details of the issue. We'll do our best to resolve the issue quickly and efficiently.

Support

How do we contact you?

Customers can reach us via the contact us page. We aim to respond to all queries in 24 - 48 hours.