RETURNS

RETURNS INFORMATION

Please note – as the majority of our products are personalised, this Returns Policy (below) will apply instead of the Shopify Inc. ‘Refund Policy’ which appears (as a link) at the bottom of the screen when you place your order.

PERSONALISED ITEMS

Unfortunately, as these have been specifically tailored just for you, we are unable to offer exchanges or refunds on personalised items unless they are faulty.

NON PERSONALISED ITEMS

If, within 30 days of delivery, you’ve changed your mind about your non-personalised (i.e. non-embossed) item, please use our returns form or send us an email to initiate a return, quoting your unique order reference number and reason for return. We will be happy to offer a refund or exchange within 15 days of receiving the returned item(s) from you. 

FAULTY ITEMS

If the item you have purchased is faulty then please send us an email within 2 days of receiving your item, together with photos and a brief description of the fault, and we will be happy to offer you an exchange or refund at our discretion. Please note that issues such as discoloration, rips, and tears in the material are not considered faults under our return policy unless they are present upon delivery of the item.

In order to receive a exchange we must receive the product back to us for this to be processed. If the item is deemed faulty we can cover return postage costs of up to £3.95 (or equivalent amount in other currencies). We advise all items are sent back using a signed for/ recorded service as we are not responsible for any missing items.

We reserve the right to refuse the return of any items which have been damaged in return transit due to insufficient packaging.